Calibration, Maintenance, & Repair

Droplet offers complete, convenient care services worldwide across our entire portfolio of instruments. Our experts ensure your instrument meets all specifications and quality standards so you can keep making your scientific discoveries.

The Lifecycle Care Program ensures instrument integrity and performance vital to your research mission for 3 years or 3 calls (whichever comes first). When conducting complex and time intensive laboratory or field measurements it is critical to avoid down time, and ensure data collection accuracy.  The program consists of 3 key deliverables for each year or call:

• Instrument Logistics
• Instrument Integrity
• Instrument Performance

Lifecycle Care Program Includes:

LOGISTICS

• Shipping to and from Droplet Measurement Technologies facility
• Customs handling, including CARNET ATA if required

INTEGRITY

• Incoming instrument evaluation and health check

PERFORMANCE

• Software and firmware validation
• 100%-unit functionality test
• Calibration data
• Calibration report
• Certificate of calibration

At times, our technician might discover an instrument issue, which might not be covered by the Lifecycle Care Program or by our product warranty. In such case we will reach out to you with a service & repair estimate to allow you to provide us with the next steps of action.

Keeping your instruments performing like new depends on regular care and calibration. Our experienced service team includes calibration professionals and design engineers with the training and proprietary tools needed to ensure the strictest quality standards and repeatable results. Our experts are also familiar with our customers’ various research applications in order to understand the specific performance requirements within your use model.